The Help Center
What Would You Like to Know?
How does your Delivery system work?
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We are going to try house to house delivery to Jerome, Twin Falls, Buhl, Wendell every Saturday (with some exceptions) from Oct. 26, 2024 to May 1st (ish), 2025. This is a trail run, and I do hope that it is successful for our customers and us.
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We will be delivering Saturdays, 9 am and 6 pm. This allows us to take care of the farm and serve you as well. There will be some exceptions due to schedules and I will notify you on our home page. I will try to move the delivery day or occasionally miss a week.
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Here are some dates that I know we will be changing through the Holiday season:
Week of Nov 9th we will be delivering Thursday Nov 7th. Orders due on Nov 5th.
We will miss Thanksgiving week. We will have to store open Mon-Wed for pickup and then we hope you will plan to join us on our farm open house day on Nov 30th.
Week of Dec 7th we will be delivering Thursday Dec 5th. Orders due on Dec 3rd.
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Order deadline will be on Thursdays at 6pm. This allows us to know what we need to collect with each milking and give us a chance to gather things to prepare for delivery. It will be a first ordered, first filled situation. We may not always have the milk, cream, and eggs that is ordered. Money will be refunded in full if supply becomes a problem. Ordering early will help ensure you get what you need if the demand exceeds the supply. **Please when placing orders, in the comment section write down anything you might need us to know (making us aware of dogs, use of back door, etc.)
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We are trying to stay within a 10-mile radius of each town. If you live more than 10 miles out of town, please consider maybe having us drop off at a friends or family members' home. If your home is too much out of our way to make delivery possible, I will call and see what else we can do to serve us both within reason. We do reserve the right to refuse delivery due to distance.
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Delivery will be free with orders of $35 dollars or more. This will include all our products that we sell. Anything under $35 dollars we ask for a $10 delivery fee.
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We hope that in time you will know when to expect us but I encourage you to leave a cooler at your door so we can put your order in it to protect it and keep it chilled. I will do my very best to let you know that I have dropped off the order through either a doorbell ring or knocking at the door. If there is no cooler the order will still be dropped off in a plastic grocery bag. If the product spoils, we will not take responsibility for the product.
​​​​If you ordered and realize that you need to cancel for whatever reason please let us know by Friday by 12pm for a full refund. There will be no refund once the product is delivered to the correct address.
We hold the right not to deliver due to unfavorable weather and road conditions, Lack of personal to deliver or for unseen emergencies on farms or with family. We will notify you by Friday at 5pm via email or phone call if something should occur to where we can't make delivery dates if able and work out details on getting your orders to you. If we have trouble during delivery, we will make every effort to contact you via phone call and/or text to let you know of delays and complications.
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We also hold the right not to delivery to your door if we cannot get to it. Please make every effort to keep snow and clutter cleared to your driveway/door, restrain dogs that may not like our presents, etc.
What if we don't live in the delivery area?
Gooding, Hagerman, and Shoshone we will still ask that you come to the store. The store hours will not change. You will have the same 5 days a week to come.
What is Raw Milk?
Raw milk is milk that is handled minimally between the cow and the consumer. There is no pasteurization or hemogination in our process. We milk with a machine that helps us prevent contamination between the cow and the jar. We filter the milk with a disposable fine mesh cloth filter and it goes straight to the jar. Then it is cooled down and ready for the end consumer.
Is raw milk safe to consume?
Honestly it depends on who you ask. We have been drinking raw milk for 10+ years. We do not deny there is no risk when drinking raw milk. There is a chance to contract things such as Brucella, Campylobacter, cryptosporidium, E. Coli, Listeria and Salmonella. We do everything we can do to decrease that risk. We use a closed machine system to decrease the chance of contamination and we run our jars through a detergent/sanitation process to help ensure cleanliness. Our milk still carries a warning label that states "This product has not been pasteurized or inspected and may contain harmful bacteria. Raw milk, no matter how carefully produced, may be unsafe." Drinking raw milk is a personal decision!! If you want more information you could visit realmilk.com/safety and https://www.cdc.gov/foodsafety/rawmilk/raw-milk-questions-and-answers.html to get both sides of the story.
Also an important factor of safety also comes from you after you purchase our product. We encourage you to make sure your fridge maintains 41 degrees fahrenheit or lower, keep your milk in the back of the fridge (not the door) and do not place it in any other container then the one it came in. We do not fill off farm containers for safety reasons.
Do you have A2 milk?
We do! Our entire herd is A2/A2 herd. A2 milk is milk that carries a different protein makeup of beta-casein that is called A2. Most milk is a make up of A1/A2 which can make it difficult for some to digest. What that might mean for you? Some people that found that milk does not agree with them find that they can tolerate A2 milk. We have had people tolerate our milk but not the milk from the grocery store, but not everyone. We are happy to help if we can but again drinking our milk is your decision.
Do I get cream with the milk?
Yes, our milk is creamed lined. That means that the cream floats to the top when cooled and sits on top of the milk.
You can either skim it off, adding it to your coffee or make it to butter or be like our family just shake it in and drink milk and cream as whole milk.
What do I do to take care of the milk/cream jar?
Once you're done with your milk rinse the jar with the hottest water your house can provide twice and feel free to hand wash if you would like. Then allow it to air dry upside down at a slight tilt. The tilt will allow the water suction on the bottom to let go of those last drops of water. Once dry put the lid and ring back on and send it our way. (remember to honor the jar deposit we need all parts of the jar back: jar, lid, gasket if it has one, and ring.) We do not reccommend that you run it through your dishwasher for the label adhesive will clog up your dishwasher filter. Also we ask that you leave the labels in place. If they are waterproof they can go through our detergent and sanitization several times and that helps us keep our costs down.
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We can not honor the jar deposit if we do not have the ring, lid (gasket if it had one) and jar all returned. All parts must be returned. Jar also must be returned in good conditon, no cracks or chips that compramize the safety of the milk and/or cream. Also we reserve the right to void a jar deposit if the jar is singificantly dirty. (if you don't want to open it we don't want to clean it).
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We will not fill any off farm containers or jars. It is a safety concern and a liability for us.
What fat percentage is your hamburger?
It is close to a 90/10 ratio.
What are your store hours?
Mondays: 9 am to 1 pm
Tuesdays: 2 pm to 6 pm (summer months you will find us at Gooding Farmers Market)
Wednesday: 11am to 3 pm
Thursdays: 4:30 to 7:30 pm
Fridays: 7:30 to 11:30 am
Saturdays: by appt only (summer months you will find us at Jerome Farmers Market)
Sundays: Closed.
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Do we sell Organ meat?
Yes, We process heart, liver, and kidney. Supplies are limited as animals have only limited amount of each but we do offer them for sale when we have them. We also offer tongue and oxtail off of each animal.
Can I get custom cuts on my beef share?
Yes, if you have ordered 1/2 beef share or a whole. We are happy to walk you through a custom beef cut in relationship to what you and your family likes to eat related to beef. Please see Beef Share page for more information.
My Cream is so thick, is that normal?
Yes, at times it can be as thick as ice cream! We try to get it to the consistancy that it "ribbons" out of the jar. We do add skim milk back to every jar to help make it "pourable" but we don't always succeed. One reason for that is that the girls really know how to make cream. They are jerseys so they are well know for their butter fat content that they put in their milk. Once we separate the milk from the cream, the cream will become a solid if we don't add some milk back. This leads me to the second reason, the skim that we add back separates in the jar and you will see about a half inch of milk on the bottom and cream on top and it will be hard. The beauty of one animal sourcing and small operations. We don't always have the equipement to make it all uniform. We eye ball a few things. Hard cream can be used in anything you want to use if for. It will melt in coffee or tea, It will melt when cooked or baked with and sometime you might have to chew your cream when you eat those fresh strawberries or peaches.
Do you ship milk and beef?
We only ship nonperishable items right now. Soaps, lotions, chap sticks, GFF bags, etc. We hope to ship meat someday but we are not there yet.